Important Clinic Announcement

In an attempt to encourage self isolation and social distancing, as well as to protect ourselves and our families, please read the announcements below:

May 17th

Phones will open May 20th. Prior to that staff will be contacting those currently on our wait list and those who need urgent care.

Things will be different for a while, here are some of our changes to expect, please read before your appointment.

BEFORE AN APPOINTMENT

  • You will be pre-screened to ensure you are symptom-free at the time of booking.
  • Please bring a mask to wear if you have one, otherwise one will be provided.
  • Please leave family members at home if they are not essential for the visit whenever possible.

WHEN YOU ARRIVE

  • Please wait in your car until a few minutes before your appointment time.  We have spaced out the waiting room to adhere to social distancing guidelines and crowding at the front desk is not permitted.
  • You will be asked to pay before your appointment, please no cash.
  • You will once again be asked screening questions for COVID-19.

AFTER YOUR APPOINTMENT

  • Your practitioner will book your next appointment in the room when appropriate
  • You will be asked to exit out our side door to minimize traffic and close contact at the front desk and front door.

OTHER PRECAUTIONS GRANDVIEW HEALTH GROUP IS TAKING TO KEEP OUR PATIENTS, STAFF AND PRACTITIONERS SAFE

  • Practitioners will be wearing appropriate PPE as stated by our guidelines
  • Hand sanitizing stations will be at the front desk and in every treatment room
  • All practitioners and office staff will be screened daily for COVID-19 symptoms including temperature checks
  • Routine disinfecting schedules in place for the clinic.
  • Treatment tables will be disinfected between every patient.
  • Patient flow and traffic will be managed to adhere to social distancing as much as possible.
  • All patients will be asked to wear masks while in the clinic unless there is a medical reason for not being able to do so – to ensure safety of everyone in the clinic including our patients.
  • Last minute cancellation fees will be waived if any patients are feeling ill or showing signs of COVID-19

May 12th

Many of you are wondering when we will be open. Although the media announced that we will be open soon, we do not have a date.

Our regulatory board and the Public Health Officer have not actually given us a date nor disclosed what new regulations will be put in place. Please be patient with us!

WHAT WE ARE DOING TO BE PROACTIVE

  • We have installed a large plexiglass barrier at our front desk.
  • We have ordered masks for our staff and our patients
  • We have ordered hand sanitizing stations to install on our walls
  • We have stocked up on disinfectants to clean the rooms and tables between appointments
  • We have ordered touchless thermometers
  • We rearranged our waiting room to allow for 6 feet of space between everyone
  • We anticipate a change in how frequently we will be able to book our patients.

THE MOMENT WE KNOW WHEN WE CAN OPEN AND KNOW WE ARE PREPARED WE WILL NOTIFY YOU AND LET YOU KNOW THE VARIOUS WAYS YOU CAN BOOK IN

PLEASE Follow us on social media. Updates will also be posted there.

March 18th

Due to the Coronavirus outbreak, the RMT’s at Grandview Health Group will be cancelling all appointments for the next two weeks in an attempt to encourage self isolation and social distancing. Anyone with an appointment will be contacted and can re-book once the Massage therapists are back in the clinic.

As stated in the previous update, the Chiropractors will be making themselves available for urgent care patients only and will evaluate each case based on specific symptoms as well as meeting the specific criteria listed in the March 17th update.

March 17th

Effective immediately March 17th, we will not be taking any more bookings this week. If you feel you can go without your appointment, please email the office to cancel it.

Beginning next week, we will be offering limited hours for those who meet the following criteria and unless instructed otherwise:

  • Have NO symptoms of any illness
  • Have had NO contact with someone possibly exposed to COVID-19
  • Have not traveled anywhere in the last 2 weeks
  • Feel they are in SIGNIFICANT discomfort and can not wait two more weeks for treatment.

Please EMAIL the clinic at grandviewhealthgroup@gmail.com or message us through our website grandviewhealthgroup.ca

We will not be checking phone messages daily, but we will check emails daily.

Next week our hours will be Tues/Wed/Thurs 9-1 for urgent care only. We will continue to keep you updated.

Stay healthy and stay home when possible,
Your Grandview Health Team


One of the most important things we can all do to prevent the spread of the virus is to become properly informed using reliable sources such as the following:
Common Facts/Myths about COVID19
An overview of general facts about COVID19
Various fact sheets and infographs to better understand the disease; it’s transmission and how to prepare yourselves